At OVO, customer satisfaction is important to us. We strive to provide a smooth shopping experience and ensure that every order meets our quality standards. Please review our Refund and Cancellations Policy carefully before making a purchase.

Order Cancellation Policy

Orders may be cancelled within 12 hours of placement, provided they have not already been processed, packed, or shipped. Once an order enters the fulfillment stage, cancellation requests may no longer be accepted.

To request an order cancellation, customers should contact our support team as soon as possible with their order details. We will make every effort to accommodate your request when applicable.

Refund Eligibility

Refunds are available for eligible products returned in their original condition. To qualify for a refund, items must be:

  • Unused, unworn, and unwashed
  • Returned with original tags and packaging intact
  • Free from stains, odors, damage, or alterations
  • Submitted within 14 days of delivery

Items that do not meet these conditions may not qualify for a refund.

Non-Refundable Items

Certain products cannot be refunded, including:

  • Final sale or clearance items
  • Gift cards and promotional products
  • Customized or personalized merchandise
  • Products returned without original packaging or tags

Return Inspection Process

Once a returned item is received, our team will inspect it to verify its condition and eligibility. Approved refunds will be processed through the original payment method used during purchase.

Please allow 5–10 business days for the refunded amount to appear in your account, depending on your payment provider.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery. We may request photographs of the product and packaging to help us resolve the issue promptly.

Eligible claims may result in a replacement, exchange, or full refund.

Shipping Costs

Shipping charges are generally non-refundable unless the return is due to an error on our part, such as receiving the wrong product or a defective item.

Customers are responsible for return shipping expenses unless otherwise specified.

Policy Updates

OVO reserves the right to modify or update this Refund and Cancellations Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page.

For any questions regarding refunds, cancellations, or returns, please contact our customer support team for assistance.