At OVO, we are committed to providing premium products and an enjoyable shopping experience. If you are not completely satisfied with your purchase, our Return & Exchange Policy is designed to make the process simple, transparent, and convenient.

Eligibility for Returns

Customers may request a return within 14 days of receiving their order. To qualify for a return, products must be in their original condition, unused, unwashed, and accompanied by all original tags and packaging.

Items showing signs of wear, damage, alteration, or missing packaging may not be eligible for return approval.

Exchange Guidelines

We understand that selecting the right size or style is important. Exchanges are available for eligible items subject to stock availability. Customers may request an exchange for a different size, color, or similar product within the permitted return period.

If the requested replacement item is unavailable, an alternative solution such as store credit or a refund may be offered.

Non-Returnable Products

For hygiene, customization, and promotional reasons, certain items cannot be returned or exchanged, including:

  • Final sale or clearance products
  • Customized or personalized items
  • Gift cards and promotional merchandise
  • Products returned without original tags or packaging

How to Initiate a Return

To begin the return process, customers should contact our support team with their order information and reason for the request. Once approved, return instructions will be provided.

Please ensure products are packaged securely to avoid damage during transit.

Inspection and Approval Process

Returned items are carefully inspected upon arrival. Once the inspection is completed and the return is approved, customers will be notified regarding the status of their exchange or refund.

Processing times may vary, but most requests are completed within 5–10 business days after receipt of the returned item.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the product ordered, please notify us within 48 hours of delivery. Supporting photographs may be requested to help us evaluate the issue promptly.

Eligible claims may result in a replacement, exchange, or refund at no additional cost to the customer.

Return Shipping Responsibility

Customers are generally responsible for return shipping costs unless the return is due to an error on the part of OVO, including defective products or incorrect shipments.

We recommend using a trackable shipping service to ensure safe delivery of returned items.

Policy Changes

OVO reserves the right to update or modify this Return & Exchange Policy at any time. Changes will become effective immediately upon publication on this page.

For questions regarding returns or exchanges, please contact our customer service team for assistance.